Refund policy

At Chai Baithak, we take pride in the quality of our products, and your satisfaction is our priority. Please review our policy below:

Returns:

Due to the perishable nature of our food and beverages, we generally cannot accept returns once items have been purchased. However, if you receive a product that is damaged or incorrect, please contact us within 24 hours of receiving your order.

Refunds:

Refunds are only issued in cases of damaged, defective, or incorrect items. Once your return request is approved, we will process the refund to your original payment method within 5–7 business days.

Exchanges:

Exchanges are considered on a case-by-case basis for damaged or incorrect items. Please contact us immediately if you need an exchange.

Contact Us:

For any return, refund, or exchange inquiries, please email us at [Your Email Address] or call [Your Phone Number]. We are committed to resolving any issues quickly and fairly.

Notes:

Custom orders or special requests are non-refundable unless there is a defect or mistake on our part. We appreciate your understanding of this policy to maintain the quality and freshness of our products.